Terms of use & Privacy Policy

Your personal data will be kept by SVR Expat Services SL in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed, after which SVR Expat Services will undertake the full and complete erasure of all personal data from all physical and digital records held without undue delay. This includes a full and complete erasure of all personal data from all data formats in situations such as the termination of a client’s business relation with SVR Expat Services SL, or the termination of an insurer’s contractual relation with SVR Expat Services SL. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with current GDPR regulations, subject to implementation of the appropriate technical and organisational measures required by those regulations in order to safeguard the rights and freedoms of the data subject.

Our Policy

All personal information will be stored solely for such time as necessary for the exercise of the purposes for which the information was originally collected, after which it will be eliminated from all our records. This storage period will depend on the purposes and duration of each relevant contract.

Seviour Insurance has a Record of Processing Activities (RoPA), which is an electronic register detailing all data processing activities carried out during the course of our business, in compliance with the current GDPR requirements. This internal document compiles information such as: the reasons for collecting particular data; a register of the data collection and treatment processes handled to date; a description by category of the types of data we collect and of the parties we collect data from; categories of the third parties to whom data has been or may be sent, including those who are outside the EU; a description of the security measures used to protect against the risk of data leaks.

Seviour Insurance holds an internal protocol detailing how an interested party can request and exercise their right to access, modify, suppress, limit, transfer or oppose the handling of their personal data, in accordance with the current GDPR regulations. Interested parties can also request to be excluded from mailing lists and other automated publicity messaging systems. The procedure to initiate the exercise of any of these rights is by sending an email to the Data Protection Officer as indicated below.

How we handle your Personal information.

Seviour Insurance is committed to protecting your personal information and in doing so we are fully compliant with the EU General Data Protection Regulation (GDPR).

How we process your Personal Information?

We will only process your personal information with your consent. Your consent is given when you purchase an insurance policy or ask for a quote (either directly on our website or from one of our retail shops). Any information you provide is used to help assist with the products and services you have contacted us about.

We will only process your personal information with your consent. Your consent is given when you purchase an insurance policy or ask for a quote (either directly on our website or from one of our retail shops). Any information you provide is used to help assist with the products and services you have contacted us about.

Personal Information may include;

  • Basic personal details such as your name, address, e-mail address, telephone number, date of birth or age, gender, marital status and occupation.
  • Additional information about your lifestyle and insurance requirements, such as details of your car, your home, your household, your health, or your travel arrangements may also be required. We may also use publicly available sources to collect vehicle registration details.
  • Information about your other policies, quotes history, payment history, claims data and history.
  • Special Categories of personal information such as health information (for example alcohol consumed, recreational drug use, tobacco use, current state of health, existing conditions, family or personal history in relation to some of these conditions) or disclosures about previous unspent criminal convictions. Your consent may be necessary to obtain special categories of Other Personal Information.

The Purpose and Legal Basis for Processing your personal Information

  • The processing of your Personal information is necessary to allow for the performance of a contract between yourself & Seviour Insurance.
  • Your consent is required in order to provide Insurance cover and deal with any potential insurance claims. You have the right to withdraw your consent to such data processing at any time, but this may restrict our availability to provide insurance or pay any potential claims.
  • Data Profiling and Automatic Decision Making may be used when calculating insurance premiums, your personal information may be compared against the industry average both now and in the future. This is done to ensure insurance premiums reflect any potential risk.
  • Data Profiling may also be used in the detection of fraud.

Updating your Personal Information

Please let us know as soon as possible if your personal information changes. It is very important that our records are always kept accurate and up to date. You can inform us of any changes by using the following contact methods;

Phone: +34 95 249 9347

Email: alhaurin@seviour-insurance.com

Post: Calle Gerald Brenan, 87, 29120 Alhaurín el Grande, Málaga, Spain.

Do we share your information with outside parties?

Seviour Insurance will not share, exchange, transfer or give your information to any other company outside of Seviour Insurance for marketing purposes. However, we may share information with trusted third parties who assist us in conducting our business and help provide a service to you or assist us with the prevention of fraud. These trusted third parties must also agree to keep all personal information confidential.

There may be occasions when Seviour Insurance may have to release specific personal information to the Police without your specific consent, in order to comply with an ongoing criminal investigation and to protect our legal rights and that of other parties.

Third Party Links

Occasionally we may include third party website links within our own website. These third party websites have separate privacy policies and Seviour Insurance has no responsibility or liability for any further content or activates within these linked third party websites.

Do we use Cookies?

Yes. Seviour Insurance uses Cookies to help you efficiently browse our website and to save you time by not having to re-enter your details each time you visit. Cookies allow us to provide you with information and show you content relevant to you. We also use Cookies to analyse how our customers interact with our websites.

Cookies are small text files which contain a small amount of information that is downloaded to your computer or mobile device when you visit a website. When you visit the website again, or visit another website which recognises that cookie, your device is able to communicate with the website and the website can read the information held in that cookie. The use of Cookies is essential in order to enable you to move around the Website and use its features, especially when accessing secure areas of our Website.

Changes to our Privacy Policy

We will post any changes to our privacy policy on this page.

Exercise of your rights

SVR Expat Services SL observes the following procedures upon receiving a request for the exercise of any one of the customer rights as indicated by current GDPR regulations:

Right of Access:

The data subject has the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information:

  1. the purposes of the processing
  2. the categories of personal data concerned
  3. the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations
  4. where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
  5. the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing
  6. the right to lodge a complaint with a supervisory authority
  7. where the personal data are not collected from the data subject, any available information as to their source
  8. the existence of automated decision-making, including profiling and meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Where personal data are transferred to a third country or to an international organisation, the data subject has the right to be informed of the appropriate safeguards.

SVR Expat Services will permit full access to all personal data requested by the data subject, providing a copy of the personal data undergoing processing, to ensure a swift and complete response to the request made by the data subject. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form.
The right to obtain a copy referred to in the previous paragraph shall not adversely affect the rights and freedoms of others.

Right to Rectification:

The data subject has the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject has the right to have incomplete personal data completed, including by means of providing a supplementary statement.
SVR Expat Services SL will take all the necessary steps to ensure the rectification of all inaccurate personal data is swiftly and effectively completed in accordance with the instructions provided by the data subject.

Right to Erasure (“Right to be forgotten”):

The data subject has the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and SVR Expat Services SL will comply with its obligation to erase personal data without undue delay where one of the following grounds applies:

  1. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed
  2. the data subject withdraws consent on which the processing is based, and where there is no other legal ground for the processing
  3. the data subject objects to the processing pursuant to Article 21 of the current GDPR regulations and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to said article
  4. the personal data have been unlawfully processed
  5. the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject
  6. the personal data have been collected in relation to the offer of information society services referred to in Article 8 of the current GDPR regulations

Where the controller has made the personal data public and is obliged pursuant to the previous paragraph to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
The previous two paragraphs shall not apply to the extent that processing is necessary:

  1. for exercising the right of freedom of expression and information
  2. for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  3. for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9 of the current GDPR regulations
  4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89 of the current GDPR regulations in so far as the right referred to in the first paragraph is likely to render impossible or seriously impair the achievement of the objectives of that processing
  5. for the establishment, exercise or defence of legal claims

SVR Expat Services SL will take all the necessary steps to ensure the complete erasure of all personal data is swiftly and effectively completed in accordance with the instructions provided by the data subject.

Right to Restriction of Processing:

The data subject has the right to obtain from the controller restriction of processing where one of the following applies:

  1. the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data
  2. the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead
  3. the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims
  4. the data subject has objected to processing pursuant to Article 21 of the current GDPR regulations pending the verification whether the legitimate grounds of the controller override those of the data subject

Where processing has been restricted under the terms of the previous paragraph, such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
A data subject who has obtained restriction of processing pursuant to the terms indicated in the first paragraph shall be informed by the controller before the restriction of processing is lifted.
Methods by which to restrict the processing of personal data could include temporarily moving the selected data to another processing system, making the selected personal data unavailable to users, or temporarily removing published data from a website. In automated filing systems, the restriction of processing will be ensured by technical means in such a manner that the personal data are not subject to further processing operations and cannot be changed. The fact that the processing of personal data is restricted will be clearly indicated in the system.
SVR Expat Services SL will take all the necessary steps to ensure the full restriction of all personal data is swiftly and effectively applied in accordance with the instructions provided by the data subject.

Right to Data Portability:

The data subject has the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and has the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:

  1. the processing is based on consent pursuant to point (a) of Article 6 or point (a) of Article 9 or on a contract pursuant to point (b) of Article 6 of the current GDPR regulations; and
  2. the processing is carried out by automated means

In exercising his or her right to data portability pursuant to the previous paragraph, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible.
The exercise of the right referred to in the first paragraph shall be without prejudice to Article 17 of the current GDPR regulations. That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
The right referred to in the first paragraph shall not adversely affect the rights and freedoms of others.
SVR Expat Services SL will take all the necessary steps to ensure the transmission of all personal data is swiftly and effectively attended to in accordance with the instructions provided by the data subject with respect to his or her right to portability.

Right to Object:

The data subject has the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6 of the current GDPR regulations, including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
Where personal data are processed for direct marketing purposes, the data subject has the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.
Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
At the latest at the time of the first communication with the data subject, the right referred to in the first two paragraphs shall be explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.
Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to Article 89 of the current GDPR regulations, the data subject, on grounds relating to his or her particular situation, has the right to object to processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
SVR Expat Services SL will take all the necessary steps to ensure that the processing of all personal data is swiftly and effectively discontinued in accordance with the instructions provided by the data subject with respect to his or her right to objection.

Contact Us

You have the right to access all of the personal information you have provided to Seviour Insurance by submitting a Subject Access Request. This data will then be provided to you (or anyone you wish to nominate) in a commonly used and readable data format. To do this, or if you have any questions about our privacy policy, please contact our Data Protection Officer at the details below;

Mark Seviour
Seviour Insurance
Calle Gerald Brenan, 87,
29120 Alhaurín el Grande,
Málaga, Spain.

Email: alhaurin@seviour-insurance.com